Shipping Policy

1. Shipping Coverage

Sol Digital ships NFC cards across India. We currently deliver to all serviceable pin codes covered by our logistics partners. International shipping is not available at this time.

2. Shipping Charges

Shipping charges are included in the product price. No additional shipping fees will be charged at checkout.

3. Processing Time

Orders are processed within 1-2 business days after payment confirmation. Processing includes:

• Order verification
• NFC card programming
• Quality check
• Packaging

Note: Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Timeframes

Delivery times are estimates and may vary due to factors beyond our control such as weather conditions, natural disasters, or courier delays.

5. Shipping Partners

We work with reputed logistics partners to ensure safe and timely delivery:

• Delhivery
• Blue Dart
• DTDC
• India Post (for remote areas)

The shipping partner may vary based on your delivery location and product availability.

6. Order Tracking

Once your order is shipped, you will receive:

• Shipment confirmation email with tracking number
• SMS notification with tracking details
• Link to track your order in real-time

You can also track your order status in your Sol Digital dashboard under "Orders".

7. Delivery Attempts

Our shipping partners will make up to 3 delivery attempts:

• If you're unavailable, the courier will leave a delivery attempt notice
• You can reschedule delivery by contacting the courier directly
• After 3 failed attempts, the package will be returned to us
• Re-delivery charges may apply for returned packages

8. Delivery Address

Please ensure your shipping address is complete and accurate:

• Full name of the recipient
• Complete address with house/flat number, street name
• Landmark for easier identification
• City, State, and PIN code
• Active mobile number for delivery coordination

Note: Sol Digital is not responsible for delivery delays or failures due to incorrect or incomplete addresses.

9. Address Changes

Address changes are only possible before the order is dispatched. Once shipped, the delivery address cannot be modified. Contact us immediately at support@soldigital.in if you need to change your delivery address.

10. Package Contents

Your Sol Digital package will include:

• 1x Premium NFC Business Card
• Quick Start Guide with setup instructions
• Protective card sleeve
• Invoice/Tax document

11. Damaged Shipments

If your package arrives damaged:

1. Document the damage with photos/videos before opening
2. Report the damage to our support team within 24 hours
3. Do not discard the packaging material
4. We will arrange for a replacement at no additional cost

12. Lost Shipments

If your shipment is lost in transit, please contact us with your order ID. We will initiate an investigation with our shipping partner. If the package is confirmed lost, we will send a replacement or issue a full refund within 7-10 business days.

13. Non-Serviceable Areas

Some remote areas may not be serviceable by our shipping partners. If your PIN code is non-serviceable, we will notify you within 24 hours of placing the order and offer:

• An alternative nearby address for delivery
• Full refund if no suitable alternative is available

14. Contact Us

For shipping-related queries, please contact us: