Refund & Returns Policy

1. Overview

At Sol Digital, we strive to provide high-quality products and services. This Refund & Returns Policy outlines the conditions under which refunds and returns are processed. This policy is in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India.

2. Physical NFC Cards

2.1 Eligibility for Returns

You may return your NFC card under the following conditions:

• The card is defective or damaged upon receipt
• The card does not function as described
• You received the wrong product
• Return request is made within 7 days of delivery

2.2 Non-Returnable Items

The following items cannot be returned:

• Cards that have been physically damaged by the customer
• Cards that have been customized or personalized after purchase
• Cards returned after 7 days of delivery
• Cards without proof of purchase

2.3 Return Process

1. Contact our support team at support@soldigital.in within 7 days of delivery
2. Provide your order ID and reason for return
3. Include photos or videos if the product is defective
4. Wait for return authorization from our team
5. Ship the product back to the address provided (prepaid if defective)
6. Refund will be processed within 7-10 business days of receiving the returned item

2.4 Refund Amount

• Defective/Wrong Product: Full refund including shipping charges
• Change of Mind: Product cost minus shipping charges (customer bears return shipping)

3. Digital Subscription

3.1 Subscription Refunds

Digital subscription fees are generally non-refundable. However, refunds may be considered in the following cases:

• Technical issues preventing access to your profile for more than 7 consecutive days
• Duplicate charges or billing errors
• Service discontinuation by Sol Digital

3.2 Subscription Cancellation

You may cancel your subscription at any time. However, no prorated refunds will be provided for the remaining subscription period. Your profile will remain active until the subscription end date.

4. Refund Processing

4.1 Refund Method

Refunds will be processed to the original payment method:

• UPI: 2-4 business days
• Credit/Debit Card: 5-7 business days
• Net Banking: 5-7 business days
• Wallets: 2-4 business days

4.2 Refund Timeline

Once your refund is approved, it will be processed within 7-10 business days. The actual time for the refund to reflect in your account depends on your payment provider.

5. Damaged or Defective Products

If you receive a damaged or defective NFC card:

1. Do not attempt to repair the card yourself
2. Take photos/videos of the damage immediately upon receipt
3. Contact us within 48 hours of delivery
4. We will arrange for a free replacement or full refund

6. Order Cancellation

6.1 Before Dispatch

Orders can be cancelled for a full refund if the request is made before the product is dispatched. Contact us immediately at support@soldigital.in.

6.2 After Dispatch

Once the product has been dispatched, cancellation is not possible. You may request a return after receiving the product as per our return policy.

7. Exchange Policy

We offer exchanges for defective or damaged products only. If you wish to exchange for a different product, please return the original item for a refund and place a new order.

8. Exceptions

Refunds may be denied in cases of:

• Suspected fraud or abuse of the refund policy
• Products damaged due to misuse by the customer
• Requests made after the specified timeframes
• Violation of our Terms and Conditions

9. Contact Us

For refund or return requests, please contact us:

10. Consumer Rights

This policy does not affect your statutory rights under the Consumer Protection Act, 2019. If you have any complaints that are not resolved to your satisfaction, you may file a complaint with the appropriate Consumer Forum.